FAQ's
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, G Pay, and Venmo for a quick and secure checkout.
Can I change or cancel my order after it’s placed?
We typically don’t allow changes or cancellations once an order has been placed. However, if you email us within 2 hours of placing your order, we’ll do our best to help!
Is sales tax included in my total?
Yes — sales tax is automatically calculated at checkout based on your shipping address.
Do you offer gift cards?
Not yet, but we plan to offer them soon!
Shipping & Delivery
Which shipping carriers do you use?
All orders are shipped through UPS or USPS, depending on your location and the size of your order.
How long will it take for my order to arrive?
Shipping prices and times vary based on where you’re located and what you order, but most packages arrive within 3–7 business days after they’ve shipped.
You’ll receive tracking information as soon as your order is on its way.
View our full Shipping Policy here.
Do you offer free shipping?
Yes! Enjoy free shipping on orders over $100.
Do you ship internationally?
We don’t currently ship outside the U.S., but we hope to in the future!
When will my order ship?
Most orders are shipped out the next business day after purchase.
Please see our full Shipping Policy here.
Returns & Exchanges
What is your return policy?
You may return items within 14 days of delivery as long as they are in new condition — with tags attached or, for items without tags, in their original packaging.
Please see our full Return Policy here.
Do I have to pay for return shipping?
There’s a $5 flat fee for return shipping. We’re working hard to offer free returns soon!
Can I exchange an item?
The fastest way to get what you want is to return your original item and place a new order once your return has been approved.
However, feel free to email us at info@asterandace.com if you need additional assistance!
How long will it take to receive my refund?
Once your return is received and verified, your refund will be processed within 2–10 business days, depending on your bank.
If you haven't received your refund within 15 business day, please contact us!
View our full Return Policy here.
Products, Sizing & Care
How do I know what size to order?
We carry several different brands, and each one has its own fit. You’ll find sizing notes on the product page, and we encourage customers to leave reviews about fit to help others choose the right size!
What materials are your clothes made from?
Our shop features a mix of brands, so materials vary from item to item. We always choose high-quality, comfortable fabrics that are made to last.
How do I care for my items?
Care instructions are listed on each product’s tag and on its page in our online store.
Do you make your own clothing?
We carry a curated selection of styles from other trusted brands, and our Aster & Ace branded items are made using only the best-quality blanks and materials.
Brand & Contact
Where are you located?
We’re proudly based in Louisville, Kentucky, and all orders ship from our home base here.
How can I contact you?
You can email us anytime at info@asterandace.com, and we’ll get back to you as soon as possible.
What are your customer service hours?
We’re available Monday through Friday, 8:30 AM – 5:00 PM EST.