Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or packing slip.
How to Start a Return
To start a return, click the profile icon or visit accounts.asterandace.com
- Sign in using your email and the verification code sent to your inbox.
- Select the order and the item(s) you’d like to return.
- Choose a return reason and submit your request.
If your return is approved, you’ll receive an email with shipping instructions and a prepaid return label. A flat $5 return shipping fee will be deducted from your refund amount. Items sent back without an approved return request will not be accepted.
You can always reach us at info@asterandace.com with any return questions.
Damages and Issues
Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or incorrect. We’ll make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Sale items
- Gift cards
Exchanges
The fastest way to get what you want is to return your original item and place a new order once your return has been approved. However, feel free to email us at info@asterandace.com if you need additional assistance!
Refunds
Once your return is received and inspected, we’ll notify you if your refund was approved. If approved, a refund will be issued to your original payment method within 10 business days, minus the $5 return shipping fee.
Please note, it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@asterandace.com.
